Meanwhile, the Apex bank moreover said that Nigeria’s cash-related framework is sound, serious, and stable in opposition to bits of snitch in obscure quarters.

The CBN Governor, Godwin Emefiele, represented by the Acting Director, Corporate Communications Department, CBN, Osita Nwanisobi, speaking in Calabar at a 2- day public enlightenment fair, said the amount which was as of June 2021 was based on 23,526 complaints they received from customer bordering on charges and other related matters.

He added that the insinuations that the Apex bank was planning to convert domiciliary/ dollar accounts to naira were false and unfounded.

The fair is targeted at keeping the public apprised and let them know the policies, programs, and economic interventions of the bank and how it benefits the people.

He stated:  “We want Nigerians to know that we carry out “banking examinations” and the results show that our banks are in very good condition and our financial system is stable, resilient, safe and sound”.

“This sensitization is part of ways to engage the people to understand how our policies, programs, and interventions are affecting them and as well as create a veritable platform to discuss and understand their challenges through their responses and feedbacks.”

On the customer complaints, he said, “What we do is that whenever we get these complaints, they are thoroughly investigated, if they are found to be true, the CBN makes sure that these customers are properly refunded and we have so far recovered N89 billion.”