The Federal Competition and Consumer Protection Commission (FCCPC) has called on telecommunication operators to ensure that the recent 50% tariff increase results in improved service delivery for consumers.

In a statement signed by its Director of Corporate Affairs, Ondaje Ijagwu, on Wednesday, the FCCPC acknowledged the economic challenges faced by telecom operators, including rising operational costs. However, the commission emphasized that consumer interests remain the priority.

“The FCCPC acknowledges the operational pressures faced by operators, which have intensified in recent times, and the NCC’s efforts in approving the tariff adjustments. However, the well-being of consumers must take precedence,” the statement read.

The FCCPC commended the Nigerian Communications Commission (NCC) for directing operators to ensure clarity in tariffs, including mandatory upfront disclosure of all costs, validity periods, and plan inclusions.

“Consumers can now rely on a mandatory disclosure table from service providers, eliminating hidden charges and providing the transparency needed to make informed decisions,” the FCCPC stated.

The commission also noted ongoing consumer concerns, including network congestion, dropped calls, inconsistent internet speeds, unusual data depletion, and poor customer service.

“It is imperative that the increased tariffs translate into tangible service improvements for consumers. Telecom operators must address prevalent issues to justify the hike,” the FCCPC concluded.

The statement reaffirms the FCCPC’s commitment to protecting consumer rights while ensuring a fair balance between operational realities and service delivery standards.